Delivery & Returns - Koko Kids

Delivery & Returns

DELIVERY
We offer free delivery on all UK orders!

International delivery is set at a flat rate of £6.95 - about 8.50 USD - for all orders. All international orders are sent via a tracked priority service.

Delivery Lead Times
We aim to dispatch all items in stock within 2 working days. Dispatch times are in addition to delivery times. Standard UK delivery takes between 2-4 days. International delivery takes between 5 and 10 days but can sometimes take longer.

RETURNS
All orders are backed by our no-quibble returns policy.

If you’re not delighted with your purchase you can return it within 30 days of delivery and we’ll refund you in full, no questions asked. Please use the return address label at the bottom of your invoice which contains our postal address. If you've lost the label, please send items to:

Koko Kids
Rm 10 Link House
Upper Hollingdean Road
Brighton
East Sussex
BN1 7DU
UK

Any product that you wish to return must be in a saleable condition in its original packaging. We will consider the overall condition of the product being returned when making a refund. (This does not affect your statutory rights in the event of a faulty product.) Return postage cost is the responsibility of the customer.

Following postage, please send an email to hello@kokokids.com with details of items that have been returned. We cannot take responsibility for lost packages so please obtain proof of postage from the post office or use a signed-for service.

Faulty Items
In the case of a faulty item, we will ask you to return the faulty product to us by the same method as detailed above and we will arrange to replace the product with a new one once the item has been confirmed as received by us. All refunds will be processed within 7 days of us the product being returned to us.

In instances where items have been returned to us via Royal Mail/Courier due to non delivery/collection by the customer the total refund will be the order value minus the shipping costs. This does not affect your statutory rights.

Order Cancellation

You have the right to cancel an order within 24 hours as long as it hasn't already been dispatched. To do this, please email us at hello@kokokids.com or call us during office hours.
Any cancellations exceeding 24 hours will only be reimbursed at our discretion and assuming the order hasn’t already shipped.